Skip to main content

Troubleshooting

This guide covers common issues you might run into while using GamePulse and how to resolve them. If your issue is not listed here, check the Frequently Asked Questions section at the bottom.

Common Issues

I can’t see my club or team

  • Check that you accepted the invite — If you were sent an invite link, make sure you actually opened it and completed the sign-in process. Simply receiving the link is not enough — you must click it and sign in to be added.
  • Check you are signed in with the right account — If you have multiple Google accounts, verify that you are signed into GamePulse with the same account you used when accepting the invite. Tap your profile icon in the top-right to see which account is active.
  • Ask your admin — If neither of the above resolves the issue, ask your Club Admin to check whether you appear in the member list on the Manage Club page.

Timer won’t start

  • Check your role — Only users with the Team Admin, Club Admin, or Tracker role can start the game timer. Standard Users cannot control the timer.
  • Check the game status — If the game is already marked as finished, the timer cannot be restarted. Check the game card on the team dashboard to see the current game status.

Stats aren’t saving

  • Check your internet connection — GamePulse requires an active internet connection to sync stats to Firestore. If you are on a patchy mobile connection at a ground, tracked events may queue locally and sync when connectivity is restored.
  • Make sure the timer is running — Stats can only be recorded while the game timer is active. If the timer is paused or stopped, stat tracking buttons will not register events.

I can’t invite members

  • Check your role — Only Club Admins and Team Admins can send invites. If you are a User or Tracker, you will not see the invite option.
  • If you believe you should have admin access, ask your Club Admin to update your role from the Manage Club page.

Dashboard widgets are missing

  • Check your active preset — Different presets show different widgets. Use the preset buttons at the top of the dashboard to switch to a preset that includes the widgets you need.
  • Enter Setup mode — Tap the Edit/Setup button to see all available widgets. Hidden widgets can be toggled back on without losing any data.

Score doesn’t look right

  • Check scoring rules — Go to Team Settings → Stats & KPIs and verify that your score stat definitions have the correct point values (e.g., a goal should be worth 6 points in AFL, not 1).
  • Check stat definitions — Make sure the correct stats are marked as score stats. If a stat is not flagged as a score stat, it will not contribute to the scoreboard total.
  • Check calculated stats — If you are using calculated stats (e.g., Disposals = Kicks + Handballs), verify the formula references the correct source stats.

Google Sign-In error

  • Try a different browser — Some browser extensions (especially ad blockers and privacy tools) can interfere with the Google Sign-In popup.
  • Clear cookies — Clear your browser cookies for the GamePulse domain and try signing in again.
  • Check pop-up settings — Google Sign-In uses a pop-up window. Make sure your browser is not blocking pop-ups for the GamePulse site.
  • Try incognito/private mode — If nothing else works, try signing in from an incognito window to rule out cached data or extension conflicts.

Tip: Most issues can be resolved by checking your role, verifying your Google account, and ensuring a stable internet connection. If a problem persists, try signing out and signing back in.

Frequently Asked Questions

Can I track for multiple teams?

Yes. If you belong to multiple teams (within the same club or across different clubs), use the team switcher on the club dashboard to navigate between them. Each team has its own schedule, stats, and games.

Can I export game data?

Yes. From the game card on the team dashboard, look for the “Export Data” button. This lets you download the game’s tracked stats in a structured format for offline analysis or record keeping.

Is there a mobile app?

GamePulse is a progressive web app (PWA). There is no separate app store download. To get an app-like experience on your phone:

  1. Open GamePulse in your mobile browser (Chrome or Safari).
  2. Tap the browser’s share or menu button and select “Add to Home Screen”.
  3. GamePulse will appear as an icon on your home screen and open in a standalone window, just like a native app.

Can guests see the live dashboard?

Not yet. Guest trackers (users accessing via the guest tracking link) can only record stats. They do not have access to the game analysis dashboard, charts, or other club features. To access the dashboard, create an account and join the team.

How do calculated stats work?

Calculated stats are auto-computed from other tracked stats using a formula you define. For example, in AFL you might configure Disposals = Kicks + Handballs. Whenever a Kick or Handball is tracked, the Disposals count updates automatically. Configure calculated stats in Team Settings → Stats & KPIs.